2 Years Back Up Plan

Our In Stock items are usually dispatched within 1-3 business days from when payment is cleared, with rare occasions exceeding this time. Weekend & public holidays are not working days, therefore will affect timelines. All deliveries unless specified are door to door deliveries.

• Small Appliances (Kettles, Toasters, TVs below 32", Microwaves, Vacuums etc...) are delivered anywhere in Australia via our Courier partners. 
• At Appliance Giant, we provide Free Shipping to selected Metro Zones in Australia. We offer a Discounted Price to other zones outside of these zones, please check the postage calculator in the product page, at checkout or contact us for pricing. We aim to provide Free Shipping to as many cities and postcodes as possible and are continually growing to expand these zones. 
• Once an order has been placed, we will confirm stock and dispatch the order. An email or SMS will be sent to your designated contact mediums, notifying you of the items tracking number. Using the tracking number you will be able to track the item every step of the way.
• To ensure a secure delivery, an individual will need to be present at the premises to sign for the item.
• Please also note: If no one is present to receive the delivery, a card will be left at the front door or in your mail box. You will then need to collect your item at your local Post Office or our chosen Courier depot (proof of I.D. will be required). 

• Home Appliances (Ovens, Cooktops, Freezers, TVs above 32", Fridges, Washers etc...) are delivered anywhere in Australia, unless the item specifies Sydney Metro only, via our dedicated delivery partners/couriers.
• At Appliance Giant, we provide Free Shipping to selected Metro Zones in Australia. We offer a Discounted Price to other zones outside of these zones, please check the postage calculator in the product page, at checkout or contact us for pricing. We aim to provide Free Shipping to as many cities and postcodes as possible and are continually growing to expand these zones. 
• Our Larger items are delivered to the Door, in an easy location outside the household and are only delivered to the ground floor of the address provided. If you would like it to be manhandled into your household please contact us and we will be able to assist.
• Once an order has been placed, we will confirm stock and dispatch the order. An email or SMS will be sent to your designated contact mediums, notifying you of the items tracking number. Using the tracking number you will be able to track the item every step of the way.

• ETA(Estimated Time of Arrival): Every effort will be made to ensure you receive your item within the estimated time, however, ETA's may change due to changes in stock levels or circumstances beyond our control. If your item does not arrive within the ETA period, please contact our care team on 1300 444 268 or email us at care@appliancegiant.com.au  
• Items labelled "In stock" will be dispatched within 1-3 business days. In an event where an item has a greater dispatch time, the product page will display such information identifying there is extended delivery time.
• In an event where items are not all "InStock", we will hold the order until all items are available to ship. If you would like us to split the order; dispatching the items as they become available, please contact us on 1300 444 268 or send an email to sales@appliancegiant.com.au
• In an event where demand exceeds available supply, shipping times may be delayed. In an event when a client is not present to accept the delivery, a re-delivery fee may incur.
• Deliveries being made to an Island or a Regional location may incur an additional fee, please contact us to confirm if you will be charged a fee, as every case is treated uniquely.
• We do not ship to PO Boxes, due to the sizes and value of our products.
• If you require insurance on your delivery please contact us to discuss these services.
• Please refer to our FAQ and contact us if you have further queries which haven't been answered.